INTEGRATED INFORMATION SYSTEM APPLIED TO MANAGEMENT

Implementation Process in the Materials Sector in an Oil and Gas Company in Macaé – RJ

Abstract

Globalization of the economy has greatly increased competition among organizations, and in order to survive and thrive in this market environment, a key factor for organizations is resource management. In line with this strategic approach, an increasing number of organizations have invested in integrated systems known as Enterprise Resource Planning or ERP, to manage processes and obtain data that is more accurate and reliable for decision-making. With this concept in mind, the main objective of this study is to characterize the SAP system implementation process for integrated inventory at a multinational organization in the oil and gas industry. The goal was to identify what impact ERP had on the main industry processes, from the workforce perspective. The methodology used was a representation of the main processes using a flowchart built from in loco observations and a semistructured questionnaire to analyze whether the bottlenecks stemming from 3 previous systems had been remedied by the implementation of a new integrated system. This case study demonstrated that by investing in ERP, an organization was able to increase reliability and accuracy throughout transactions, which in turn streamlined industry processes and improved conformity for inventory management. These improvements have led to better performance of the organization as a whole, as it is paramount to have reliable inventory data available when planning operations.